Our merchandise is sold on an outright sale basis and is not subject to return unless incorrectly shipped, damaged, or defective. Any shipments refused for a reason other than freight damage will be subject to freight charges both ways as well as a 20% restocking fee. If merchandise is incorrectly shipped, please contact our office for return authorization within 1 day. If you have any questions please contact us at 859-523-5265.
DAMAGE/SHORTAGE/DEFECTIVE ITEMS CLAIMS
Damage in shipment claims on items shipped via Fed-Ex/UPS/etc., must be made within one (1) business day (24 hours) of receipt of the merchandise. All claims for shortages and defective items must be reported to us within one (1) business day (24 hours) of delivery. All claims regarding billing errors (pricing, terms, etc.) must be reported to our representative within 7 days of delivery. Immediately upon receipt of truck shipments, examine the shipment carefully before signing the freight bill. If damage or shortage is evident, do not accept shipment without notation on the freight bill by the driver. Failure to do so may prevent you from filing a claim with the carrier. If you need assistance regarding damage claims, please contact your nearest service location. A photograph of the damaged product needs to be included with any damage claim.
Return shipping charges are the sole responsibility of the customer.
Merchandise found to be defective will be picked up (or field destroyed if you are advised to do so) and full credit will be issued provided the merchandise does not appear abused or misused and is in accordance with the manufacturer’s warranty policy. Evergreen Gardens is not liable for damages, injuries, or loss of revenue as a result of a manufacturer’s defective item.